I'm having trouble logging in, what can I do?

We are sorry you are having trouble!

Here are a few things you can try first…


WHITELIST US!

Please add our email address np@theemfguy.com  to your  contact list so that you can receive all our emails without them going to spam or getting lost in delivery.


If you are not getting emails from us regarding EMF Guy Learning Center registration/password reset, see this page for an explanation on how to add Ontraport (the software we use for The EMF Guy business) to your ‘allow’ list for your email provider.



LOGGING IN / ACCESS TROUBLE: 

  1. Once you purchase a digital course, please check your inbox and also your spam or junk folder for the registration email (sent from np@theemfguy.com) that is sent to you to set up your account with a password. Sometimes these emails end up in your spam or junk folder unfortunately, so you may not notice them.
  2. If you are using an outdated browser, or a private browser, or email provider (e.i.: AOL, Yahoo, etc) you might want to try switching to a Chrome or Firefox browser since they are the most compatible to use with the educational platform The EMF Guy uses.
  3. It is recommended that you download the content (i.e.: modules, courses, emf hazards summit, etc) onto your desktop computer if possible, so you have easy access to it without worrying about logging in every time to retrieve them.
  4. If you are on a certain module for a prolonged period of time, you might be asked to sign-in again.  If you see the error page that says “oops you don’t have access to this” try removing the “oops” from the URL to see if this redirects you to the appropriate page. This doesn’t always work but in some cases it may.
  5. Make sure your browser is up-to-date and does not have ad blockers preventing you from gaining access to the educational content on the learning center platform. Please clear your cache and cookies from your browser.
  6. Use a different device (some links might not work as well on a phone or iPad, we recommend using a laptop or desktop computer). Try logging out of the page, closing the browser tabs and restarting your device.
  7. If you are using a VPN make sure it is not filtering out or blocking ‘ONTRAPORT’, which is the platform used to view the content on the EMF Guy Learning Center. Some VPN’s will do this without the user being aware. It might think it is spam or an unknown website. Our platform is not fraudulent or unsafe.

Please feel free to contact us once these things have not yielded results at support@theemfguy.com